TERMS & LEGAL NOTICE

Refund policy and withdrawal terms.

How to report an undelivered order, incorrect target or delivery interruption; technical-failure refunds and statutory withdrawal rights.

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Updated 31 October 2026

WITHDRAWAL AND DELIVERY PROBLEMS

Payment is not proof of delivery or an automatic waiver

Statutory withdrawal rules depend on the contract type. For paid services, early expiry generally requires full performance and prior express consent and acknowledgement. For qualifying digital content, commencement can be relevant only when the statutory consent, acknowledgement and confirmation requirements are met. This page does not establish that those conditions were met for an individual order.

See the current BGB § 356 (German) and BGB § 312f (contract confirmation, German). Statutory rights concerning non-performance or defects remain unaffected.

INPUT ACCURACY

Incorrect handle or URL

Check the exact username or content URL before paying. If you notice a mistake afterwards, contact support promptly. Payment confirmation is separate from delivery approval and submission. Support needs to check whether work has started; already delivered quantities may not be reversible. A correction or refund is not automatically approved.

TARGET ACCESS

Private, restricted or removed targets

The selected service needs a reachable public target: an account, channel or specific content link, as applicable. Restricted access, deletion or expiry can block delivery. Report the change to support; keep your privacy preferences and do not assume that changing them will automatically restart delivery.

INTERRUPTED DELIVERY

Changed handles or links

Keep the submitted target stable while delivery is in progress where possible. If it changes, send support the original and current target and when the change occurred. The effect depends on the actual order stage. Do not reorder to test whether delivery resumes.

TECHNICAL INABILITY

Our technical-failure refund commitment

If an internal technical failure prevents a campaign from starting or fulfilling to a valid, reachable public account within the operational window, you are entitled to a full 100% refund to your original payment method. Support checks the failure and payment. No fixed processing time is promised here, and a support request is not confirmation that the refund has been issued.

SUPPORT RESOLUTION

What to include when reporting a delivery problem

  1. Check your order status and whether payment is confirmed. A checkout return alone is not payment confirmation.
  2. Note your order number, selected service and quantity, submitted public target, and what is missing or incorrect.
  3. Include the displayed status and relevant times or target changes. If a screenshot helps, remove unrelated personal or payment details.
  4. Contact support@buyfollowers.app for review. Never send a password, card number or security code.

Payment, delivery and refund processing are separate stages. Requesting review does not itself cancel delivery or approve a refund.

Hinweis zu Widerruf und Lieferproblemen

Eine Zahlung allein ist kein automatischer Verzicht. Das vorzeitige Erlöschen des Widerrufsrechts hängt von der Vertragsart und den gesetzlichen Voraussetzungen ab; bei entgeltlichen Dienstleistungen ist insbesondere die vollständige Leistung relevant. Die oben verlinkten BGB-Vorschriften unterscheiden Dienstleistungen und digitale Inhalte. Gesetzliche Rechte bei Nicht- oder Schlechtleistung bleiben unberührt.

Bei falschen Zielangaben, geänderten Nutzernamen oder eingeschränktem Zugriff bitte Bestellnummer, ursprüngliches Ziel und Änderung mitteilen. Zahlung und Lieferbeginn sind getrennte Schritte. Eine Korrektur oder Erstattung kann vor der Prüfung nicht zugesagt werden; bereits erbrachte Lieferungen lassen sich möglicherweise nicht rückgängig machen.

REFUND & CANCELLATION FAQ

Frequently asked questions

Does paying automatically end my withdrawal or refund rights?

No. Payment alone is not an automatic waiver. Withdrawal and remedies for non-performance are separate questions; applicable statutory rights remain unaffected.

Can I request help if I entered the wrong account handle or URL?

Contact support promptly with your order number and the entered target. Payment confirmation does not prove that delivery has started. Support must check the actual order stage; a correction, cancellation or refund cannot be promised before review. Delivery already made to the supplied target may not be reversible.

What happens if my profile or content is private during delivery?

The selected service needs an accessible public target. Restricted or removed content can prevent or interrupt delivery. Tell support what changed and when. Do not make an account public solely to resolve an order if that conflicts with your privacy preferences. Any remedy depends on the order facts and applicable rights.

Can I change my username while an order is being delivered?

Keep the submitted target stable where possible. A renamed handle or changed link can interrupt delivery or point to a different target. If it has already changed, send support both the original and current target for review; do not place another order as a troubleshooting step.

When am I entitled to a guaranteed 100% refund?

If our internal systems encounter a technical failure that prevents a campaign from starting or fulfilling to a valid, reachable public account within the operational window, you are entitled to a full 100% refund to your original payment method. Contact support so the failure and payment can be checked; this statement does not mean a refund has already been processed.